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Company | Customer References

New Savoy Palace

Integrated communication and networking for the best guest experience

  • Country: Portugal
  • Industry: Hospitality
  • Solution: Unified Communications, Connected Solutions and Devices

The new Hotel Savoy Palace, a 5-star luxury hotel in Madeira, offers 352 hotel rooms and 190 apartments. It provides state ofthe-art hospitality technology, offering guests the ultimate sophisticated experience. All guest rooms are equipped with high speed Wi-Fi Internet, the latest TV technology, multimedia wall outlets, automatic blinds and shades, among other amenities. Guests can also enjoy the Savoy Palace meeting and conference facilities which can accommodate up to 1400 people.  

Savoy Palace Hotel logo
Alcatel-Lucent Enterprise delivered the communications infrastructure to enable us to provide our guests with a unique user experience, as well as facilitate our digital transformation.
Francisco Carneiro, IT Director

Hotel Savoy Palace Customer Reference video en

Challenges

The customer wanted the right network infrastructure to support their present requirements. They also wanted to have the capability to easily evolve toward their goal of an innovative hotel and provide differentiated digital guest experiences, through value guest applications and high standard smart rooms.

Results

User experience benefits

  • Alcatel-Lucent Enterprise solutions for Hospitality enable innovative guest experiences, provided by easy new feature adoption, and integration with different devices and platforms.

Technical benefits

  • Complete converged solution including voice, LAN and WLAN and comprehensive network management, to meet all of the hotel requirements. It also provides IoT enablement capabilities and allows the creation of new service offerings through a communication platform as a service (CPaaS).

Financial benefits

  • Alcatel-Lucent Enterprise is a one stop-shop vendor for all of the technology. The telephony and network management systems permit the customer IT team to perform the day-to-day operations in an autonomous manner.

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